FAQ

Orders

How can I track my order?
You'll receive an email with a tracking link as soon as your parcel ships. You can also contact us with your order number.

Can I change or cancel my order after placing it?
Contact us as soon as possible via our Contact page. If the order hasn't shipped yet, we'll do our best to change or cancel it.

What payment methods do you accept?
We accept credit cards (Visa, Mastercard), as well as other payment methods shown at checkout. All payments are secure.

Shipping

How long will it take to receive my order?
Between 4 and 25 business days depending on the product and shipping warehouse. The exact timeframe is shown on each product page.

Do you ship outside France?
Yes, we ship throughout the European Union. Contact us for any other destination.

What should I do if my parcel is late?
Contact us with your order number and we'll check the status with the carrier.

Returns and refunds

Can I return an item that doesn't suit me?
Yes, you have 30 days after receipt to return an unused item in its original packaging. See our Returns Policy.

How long until I'm refunded?
Within a maximum of 14 days after we receive and check your return.

Products

Are your products guaranteed?
Yes, all our products come with the legal warranty of conformity under French and European law.

How do I know if a product suits my needs?
Each product page includes a detailed description, technical specifications and a dedicated FAQ. Feel free to contact us with any questions before buying.

Contact

How can I reach you?
Via our Contact page or by email at info@eurovexa.com. We reply within 48 business hours.