Returns & Refunds

Last updated: 30/08/2026

At EUROVEXA, we want every purchase to leave you fully satisfied. This policy applies to all orders placed on EUROVEXA.com.

1. Return period

In accordance with Articles L221-18 et seq. of the French Consumer Code, you have 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to justify your decision.

2. Return conditions

To be accepted, the returned item must be in its original condition, not used beyond a simple inspection, returned with any accessories and, where possible, in its original packaging.

3. How to request a return

Contact us at info@eurovexa.com with your order number. No item should be sent back without prior agreement. Once your request is approved, you will be given the appropriate return address; it may vary depending on the warehouse the product was shipped from.

4. Return costs

Return costs are paid by the customer, unless the product is defective, damaged on arrival or sent in error — in which case EUROVEXA covers the full cost of the return.

5. Refund timeframe

Once the returned item has been received and inspected, eligible returns are refunded within a maximum of 14 days, to the payment method used for the order.

6. Products excluded from the right of return

In accordance with Article L221-28 of the French Consumer Code, the following cannot be returned in particular: personalised products, items unsealed after delivery for hygiene reasons (unless defective), gift cards, and products excluded by applicable regulations.

7. Defective, damaged or non-conforming item

If your order arrives damaged, defective or not as ordered, contact us as soon as possible at info@eurovexa.com with supporting photographs.

8. Contact

For any question about a return or refund: info@eurovexa.com.